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For midsize and large businesses

Web analytics for business: setup and audit

Understand which advertising brings customers, where inquiries and sales are lost and which data you can trust. We connect website analytics with advertising and business outcomes.

Discuss web analytics ↗

Google Premier Partner 2026 · Meta Business Partner

/Among the world’s top 15 digital agenciesClutch · Four consecutive years (2023–2026)
Years
22
Countries
65
Clients
965
Projects
9500

Find your starting point

What do you need from web analytics?

Choose the situation closest to yours. Start with a specific problem or with a plan for your measurement system.

01

GA4, advertising and CRM figures do not match

We investigate discrepancies, identify which figures can be compared and determine what needs fixing.

Check your analytics ↓
02

You cannot see which advertising brings customers

We connect inquiry and purchase sources with the available data on lead quality and sales.

See the business value ↓
03

Purchases, inquiries or calls go missing or are counted twice

We check key actions, event parameters and the journey from an inquiry to a business outcome.

Check data quality ↓
04

You are launching a website or changing systems

We prepare a measurement plan and configure analytics around your CMS, advertising and required integrations.

Explore our services ↓
05

Reports take manual work but still leave questions unanswered

We define metrics and data sources, then build reporting around the decisions your marketing and management teams need to make.

Explore reporting options ↓

From a business question to a decision

What analytics helps your team understand

We organize measurement around your sales model. Your team can see which actions contribute to results and where changes are needed.

Online sales

For an online clothing store

Product view → cart → order → payment → return

  • Where do shoppers abandon checkout?
  • Which channels and campaigns generate sales?
  • How can you assess performance using the available cancellation and return data?

We connect product events and transactions with order data where the necessary sources are available.

Inquiries and appointments

For a medical clinic

Advertising → call or inquiry → booking → attendance

  • Which sources generate inquiries and bookings?
  • Where is the link between an inquiry and attendance lost?
  • How can channel performance be compared across service lines?

We account for calls and available CRM statuses; patients’ personal data is not sent to GA4.

Illustrative measurement scenarios. We agree metrics and integrations based on the data available to your business.

Proven expertise

World-class digital marketing

Google Premier Partner 2026 · Meta Business Partner

Clutch has ranked us among the world’s top 15 digital agencies for four consecutive years: 2023–2026.

We combine web analytics with media planning and hands-on advertising experience. We understand the information a CMO, PPC/SEO team, management and sales team need, and how they can use it.

performance marketing engineers

UAMASTER Clutch awards for 2023, 2024, 2025 and 2026Google Premier Partner 2026 and Meta Business Partner

UAMASTER experience

Trusted by international and Ukrainian companies

Experience with businesses of different sizes and sales models.

UAMASTER clientsabbott, Samsung, Tefal, Epson, Cisco, Microsoft, The Economist, Coca-Cola, Pfizer, Royal Canin, Rowenta, Scania, Bitfury, HiPP, WWF, Huggies, Gedeon Richter, DryNites, INTERTOP, British Council, Dell, Al Dahra, Atlantic, glo, IQOS, Kantar, Mutti, Nova Post, Kimberly-Clark, Peugeot

What we do

Web analytics audit and setup

We can review an existing system, set up measurement from scratch or connect website, advertising and sales analytics. The scope follows your business needs.

01

When your data raises doubts

Analytics audit and measurement plan

We review your analytics system, events, UTM tags, conversions and data quality. After the audit, we prepare recommendations and an implementation brief for fixes.

How the audit works ↓
02

When you need GA4 events and reports

GA4 and events

We configure Google Analytics 4, key events, conversions, audiences, ecommerce tracking, the Google Ads connection and core reports. Our GA4 service page explains the details.

GA4 setup services ↗
03

When you need to measure sales and inquiries

Purchases, inquiries and calls

We set up ecommerce and lead tracking for purchases, inquiries, calls, forms, carts, checkout and key funnel stages. This helps you assess business outcomes as well as traffic.

Example measurement plan ↓
04

When you need a managed tagging setup

Google Tag Manager and dataLayer

We implement tags, triggers, variables, the dataLayer and event delivery to GA4, advertising platforms and other systems. We assess server-side GTM separately for more complex requirements.

Google Tag Manager setup ↗
05

When you need to connect CRM data and revenue

End-to-end analytics

We connect advertising, website, call, CRM and sales data to report on revenue, lead quality, ROAS, ROMI and marketing returns, as well as inquiries.

End-to-end analytics services ↗
06

When you need reporting that answers business questions

Reporting and data visualization

We build clear reports and dashboards in Data Studio (formerly Looker Studio) and Power BI for management, marketing, PPC/SEO and sales teams. We use BigQuery for data storage and preparation.

Reporting and tools ↓

Corporate websites, landing pages and online stores need different measurement scenarios. Before implementation, we agree which actions represent business outcomes and which help explain them.

Tangible deliverables

What your team receives after implementation

Our proposal defines deliverables and acceptance criteria. You know what has been implemented, how it works and which questions the collected data can help answer.

01

Measurement plan

Business objectives, KPIs, events, parameters and data sources. Shared definitions for marketing, analytics, development and sales.

02

Configuration and documentation

GA4/GTM configuration, dataLayer requirements and integrations within the agreed scope. Instructions and explanations of changes for your team.

03

Validation and reporting

Results of key scenario tests, documented limitations and reports addressing the agreed management questions.

Example measurement plans for different businesses
Illustration: turning a business question into a measurement plan.
Business typeWhat we trackThe question it answers
Online storeProduct view → cart → checkout → purchase → returnWhere do purchases stop? Are the order value and currency recorded without duplication?
Lead generation businessForm or call → qualified CRM lead → saleWhich sources generate qualified inquiries and sales, rather than simply low-cost leads?
Website and appKey journeys and events in the appropriate toolsHow do users reach the target action? Which stages need investigation?

Before work begins, we agree how to validate the result: which events must fire, which parameters must be recorded and which questions the reports must answer.

Client perspectives

Our work.
In their words.

Clutch
5.0★★★★★99 reviews ↗
Quality
5.0 / 5
Schedule
5.0 / 5
Cost
4.9 / 5
Willing to Refer
5.0 / 5
  • 5.0 ★★★★★✓ Verified on Clutch

    Digital marketing

    “The agency has always offered a full analysis of the campaigns and recommendations for further cooperation.”

    Epson

    Read on Clutch ↗Jul 8, 2019
  • 5.0 ★★★★★✓ Verified on Clutch

    PPC · Display · Video advertising

    “We’ve seen incredible results associated with our PPC and display and video campaigns.”

    Royal Canin

    Read on Clutch ↗Jun 5, 2019
  • 5.0 ★★★★★✓ Verified on Clutch

    PPC · Social media · A/B testing

    “The agency impressed us with its professionalism and deep understanding of digital marketing.”

    Kantar Ukraine

    Read on Clutch ↗Feb 27, 2025
  • 5.0 ★★★★★✓ Verified on Clutch

    Digital marketing · Advertising

    “These guys are performance marketing professionals. We are pleased to work with them.”

    Darnitsa

    Read on Clutch ↗May 17, 2022
  • 5.0 ★★★★★

    Web development · Digital marketing · PPC

    “In advertising campaigns, they always reach the planned metrics, and often exceed them.”

    Oschadbank

    Read on Clutch ↗May 18, 2022
  • 5.0 ★★★★★✓ Verified on Clutch

    Digital marketing

    “Their willingness to invest their time in developing our digital capacity goes beyond a regular service provision.”

    WWF Ukraine

    Read on Clutch ↗Nov 25, 2020
  • 5.0 ★★★★★

    Digital strategy · Advertising audit

    “All stages were completed on time, and all deadlines were met, ensuring the effectiveness and timeliness of the work.”

    Nova Post Business School

    Read on Clutch ↗Nov 28, 2024

Selected client reviews from Clutch.
Profile ratings updated: Sep 21, 2026

Working with your team

How web analytics implementation works

  1. Clarify your business needs

    We define the decisions analytics needs to support, the metrics that matter and the data sources available.

  2. Review the current setup

    We examine configuration, key journeys, data quality and development dependencies. For a new project, we design the future system.

  3. Agree the plan and responsibilities

    We document events, parameters, integrations and reporting requirements. We agree what we will implement and what we need from your team.

  4. Implement and test

    We implement the agreed changes, test scenarios and validate data delivery. Website or CRM development work is agreed separately.

  5. Hand over the results and next steps

    We explain reports, documentation and data limitations. We agree who will check measurement after website changes and whether ongoing support is needed.

A clear scope of work

How much does web analytics setup cost?

The cost depends on your current analytics setup, the number of websites and domains, events, integrations and reporting requirements. Once we understand the task, we prepare a proposal with the scope and estimate.

We prepare the estimate in USD after clarifying the scope. The agency fee, required development and paid tools are itemised separately.

01

What needs doing

An audit, a new implementation, ecommerce measurement, CRM connections, reporting or a specific task.

02

Technical dependencies

The state of your dataLayer, CMS and CRM capabilities, data availability, developer involvement and the tools your team already uses.

03

What is quoted separately

The proposal separates agency work, required development, paid tools and ongoing support. Advertising spend is separate from the cost of web analytics.

Start with a specific issue or a plan for a new system. We select tools after understanding the decisions your business needs to make.

What we discuss first

Tell us about your website or app, current analytics and main problem. We identify the data and access needed for assessment. The proposal sets out scope, timelines, responsibilities and acceptance criteria.

Discuss your needs and costs ↗

For teams who want the detail

How we validate data and build your analytics system

We configure measurement for websites, advertising and sales: GA4, GTM, events, ecommerce, reporting, data quality checks and recommendations for growth.

Explore the section relevant to your needs. We validate implementation against the available data and the limitations of each system.

From data to action

What web analytics setup delivers for your business

Web analytics supports decisions: where to invest advertising spend, which channels bring customers and where a website loses inquiries or sales. It starts with reliable data collection.

Incorrect events, UTM tags, ecommerce or CRM data make it harder to draw sound conclusions. Our task is to build a measurement system your team can trust.

  • assess how advertising channels contribute along the path to conversion, taking attribution models into account;
  • see where inquiries, purchases and other target actions come from;
  • check that events, UTM tags, ecommerce and lead tracking work correctly;
  • analyze the journey to conversion and identify weaknesses on your website;
  • prepare reports for marketing, PPC/SEO teams and management.

Reliable web analytics helps identify wasted spend, reallocate budget and find opportunities to attract more customers within your current media plan.

Reliable analytics configuration

We identify the actions and metrics your company needs, then configure the tools around that plan.

Data completeness and quality checks

We test key scenarios: traffic sources, forms, calls, carts and purchases. We document limitations that affect interpretation.

Connected marketing and sales analytics

We combine marketing data with CRM and sales information when you need to assess revenue and the quality of acquired customers.

Experience in advertising data analysis

We interpret data alongside campaign context, business economics and the work of your sales team.

Discuss your analytics ↗

When reports need a closer look

Web analytics audit: identify errors and prioritize fixes

92%

of websites in the research sample had critical issues with analytics configuration and data collection.

A review of Google Analytics settings across more than 2,000 Ukrainian websites. The result applies to that research sample.

A review is particularly useful when:

  • purchases or inquiries are duplicated, missing or recorded without the required parameters;
  • GA4, advertising platforms and CRM show major unexplained differences;
  • traffic sources are lost across domains or payment systems;
  • your website, checkout or consent management system has changed without measurement checks;
  • your team spends time combining reports manually and lacks shared KPI definitions.

The audit provides a list of issues, their effect on your data, priorities and an implementation brief. We explain which reporting differences follow from counting methods and which are errors.

Start making decisions with data you can trust.

Discuss a web analytics audit ↗

Data quality

We check more than whether tags are present

01

Events and transactions

Does an event fire at the right moment? Does refreshing a page duplicate a purchase? Are the transaction ID, revenue, currency and products recorded?

02

Sources and attribution

We check UTM tags, cross-domain measurement, unwanted payment-provider referrals and consistent reporting periods.

03

Consent and access

We check how tags behave in line with user choices. We agree access roles and the parameters to be transmitted; personal data must not be sent to GA4.

Reliable analytics has known limitations. Browsers, consent, attribution models and processing rules affect reports. We explain these differences rather than promising to collect 100% of data or make every system match exactly.

Tools selected for your needs

GA4, GTM, CRM and reporting in one system

We work with established tools for web analytics, data collection, analysis and visualization. We select the combination that fits your requirements and infrastructure.

Google Analytics 4Google Tag ManagerBigQueryData Studio / Looker StudioFirebaseHotjarAmplitudeAppsFlyerMicrosoft Power BI
01

Website measurement

Google Analytics 4 for events and reporting; Google Tag Manager for tags, triggers and data delivery. Hotjar helps investigate how people interact with your website.

02

Apps and user behavior

Firebase, Amplitude and AppsFlyer support relevant mobile and product analytics tasks. Events and reporting are agreed separately for your website and app.

03

Data storage and reporting

BigQuery supports storage and data preparation; Data Studio and Microsoft Power BI support reports and dashboards. Metrics and sources depend on the agreed data model.

We have experience integrating web analytics tools with CRM systems and other databases. We help large ecommerce projects build data warehouses and reporting for marketing, sales and management decisions.

We assess server-side GTM separately for complex requirements. A server container does not remove the need to respect consent and data-use rules.

Industry needs

Web analytics for businesses where conversions matter

Measurement should reflect your sales model: an online order, call, booking, inquiry or sale after a long buying cycle.

01

Ecommerce

The journey from a product view to purchase and return. Revenue by channel, product data and the causes of checkout drop-off.

Ecommerce marketing services ↗
02

Retail

Connect online demand, inquiries and sales. Combine online and offline data where the required sources are available.

Digital marketing for retail ↗
03

Banking

Application starts and completions, qualification stages and the cost of acquiring the right customer.

Digital marketing for banks ↗
04

Healthcare

Calls, bookings and acquisition channel performance, without sending sensitive patient information to GA4.

Healthcare digital marketing ↗
05

Real estate

Inquiries, lead qualification and a longer path to a sale. Connections between advertising campaigns and CRM data.

Digital marketing for real estate ↗
06

Automotive

Test-drive requests, calls and dealer inquiries. Analysis of sources that bring qualified leads.

Digital solutions for automotive businesses ↗
07

Pharmaceuticals

Target actions on product websites and measurement of visits to partners where the required data is available.

Digital marketing for pharmaceutical companies ↗
08

Travel and tourism

Search, offer selection, booking or inquiry. Measurement checks across the website and booking platform.

Travel and tourism marketing services ↗

Related services

From measurement to your next decision

01

End-to-end analytics

A connected approach to collecting and analyzing data across advertising, leads, sales, CRM and revenue.

Explore end-to-end analytics ↗
02

Web analytics audit

Checks of GA4, GTM, events, UTM tags, ecommerce tracking and data quality, helping you identify the fixes that matter most.

About the audit on this page ↑
03

A/B testing

Testing website hypotheses after measurement is in place: forms, calls to action, landing pages, checkout, UX and other elements that affect conversion.

A/B testing services ↗

Analytics data also helps shape your digital strategy, assess Google Ads advertising, manage PPC campaigns and measure the results of SEO services.

Industry recognition

UAMASTER awards

Our expertise is recognised by advertising industry awards. UAMASTER also holds leading positions in specialist agency rankings.

UAMASTER awardsEffie Ukraine, DDC, Young Lions Competitions, Google Partners Allstars, TechBehemoths, BestCSS, ADC UA, Kyiv International Advertising Festival, Ukrainian Design — The Very Best Of, Advertisers Choice, WOW DONE Awards 2019, Ringostat Rating Top 5, White Square, 30best.net, Clutch — Top 1000 Companies Global 2022, Clutch — Top Company Ukraine 2022, DesignRush — Accredited Agency 2023, 10SEOS — Verified, Clutch — Top Digital Marketing Company Brussels 2023, The Manifest — Most Reviewed Full Service Digital Company Ukraine, The Manifest — Most Reviewed Digital Strategy Company Ukraine, Clutch — Top Digital Strategy Company Ukraine 2023, Clutch — Top PPC Company Ukraine 2023, Clutch — Top SEO Company Ukraine 2023

Answers before you get started

Web analytics FAQs: setup, audits and data

What is included in web analytics setup?

We define the data your business needs, configure GA4, Google Tag Manager, events, conversions, ecommerce or lead tracking, check UTM tags and data quality, and prepare reporting for marketing and management.

What affects the cost of web analytics setup?

Your current analytics setup, number of websites and domains, events, integrations and reporting needs. After clarifying the task, we agree the scope and estimate. Website development, paid tools and ongoing support are defined separately.

How long does implementation take?

Timing depends on scope, website condition and integration readiness. An audit, a simple implementation and an end-to-end system involve different work. We define stages, dependencies and timelines after the initial assessment.

What access and team involvement are needed?

Requirements depend on the task: GA4, GTM, advertising platforms, CMS, CRM and reporting tools. We agree access roles and responsibilities. Code, dataLayer or CRM changes are coordinated with your developers.

Can you connect advertising, the website and CRM?

Yes. End-to-end analytics connects advertising costs, inquiries, calls, CRM statuses and sales. If you need to assess ROAS, ROMI, LTV or lead quality, explore our end-to-end analytics service.

Why do GA4, advertising platforms and CRM show different figures?

Systems may count different things and use different attribution models, time zones, counting rules and processing times. Some differences are expected. An audit distinguishes them from technical issues such as duplication, missing events or lost sources.

When do you need a web analytics audit?

An audit helps when GA4, advertising platforms and CRM disagree, conversions are duplicated or missing, ecommerce reports are incomplete, UTM tags are inconsistent or your team does not trust the reports.

Do you configure GA4 and Google Tag Manager?

Yes. GA4 provides measurement, events, conversions and reporting. Google Tag Manager handles tags, the dataLayer, triggers and event delivery to analytics and advertising systems.

How is GTM different from GA4?

GTM manages tags, triggers and event delivery, while GA4 collects and analyzes data. They are usually configured as connected parts of a system. Read about Google Tag Manager and GA4 setup on the dedicated service pages.

Can you recover data that was never collected?

A new setup cannot automatically recover events that were not recorded. We check whether useful history exists in your CRM, orders, advertising platforms or other sources, and whether it can be used reliably in separate reports.

What happens to analytics after a website update?

Changes to forms, checkout, CMS or consent mechanisms can affect measurement. It is important to assign responsibility for retesting, keep documentation and agree support where needed.

Do you set up app analytics?

Yes. We configure app measurement and key user actions, using tools such as Firebase, Amplitude and AppsFlyer for relevant mobile and product tasks. Tools, events and reporting are selected for your app.

When should A/B testing start after implementation?

When key events are measured reliably, there is a clear hypothesis and sufficient data to evaluate it. Tests can cover forms, calls to action, landing pages, checkout and other elements. More about A/B testing.

How is web analytics different from Google Analytics 4?

Google Analytics 4 is a tool for collecting and analyzing data. Web analytics is broader: it covers measurement planning, GA4 and GTM implementation, event validation, UTM quality, reporting, interpretation and recommendations for business decisions.

What is a UTM tag?

UTM parameters label links with information such as source, medium and campaign. Consistent naming helps your team compare traffic and campaigns. We check the naming rules, link parameters and whether source information survives the customer journey.

What is the Meta pixel used for?

The Meta pixel measures website actions such as product views, inquiries and purchases. These events can support campaign measurement, optimization and audiences, subject to consent and platform settings. It does not provide a list of visitors’ personal Facebook profiles or contact details.

What is Data Studio (Looker Studio), and how can it help our team?

Data Studio, previously known as Looker Studio, turns connected data into reports and dashboards. We define consistent metrics, connect the relevant sources and add filters for channels, markets and periods. We also clarify access, refresh schedules and data limitations so your team can use the reports responsibly.

How do you check whether GA4 is working correctly?

We test agreed user journeys, events and parameters using tools such as Tag Assistant and GA4 DebugView. We also check duplication, consent behavior, cross-domain measurement and reporting. Seeing an event in Realtime alone does not validate the whole system.

Is web analytics the same as digital analytics?

Web analytics focuses on website measurement and analysis. Digital analytics is a broader term that can include apps and other digital interactions. We define the scope around the channels, systems and decisions relevant to your business.

Start with your business needs

Let’s discuss the data you need for your decisions

Work with UAMASTER to implement web analytics and get data that supports marketing and management decisions.

Tell us about your website or app, advertising channels, CRM and main problem. In our first conversation, we identify what needs checking and what information will help us prepare a proposal.

Discuss web analytics setup ↗

Let's make something great together

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